CONTACT / FAQ
We’re here to help with all order enquiries. Please ensure you have read through our FAQ to check that we have not yet answered your question. For business/wholesale enquiries, please click here.
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Due to current lockdown restrictions, our team is not available via telephone and we recommend contacting via email email@example.com. or the form below for the quickest response.
Frequently asked questions
Is your sanitiser effective against coronavirus?
How does sanitiser help?
What is the active ingredient of your alcohol-free sanitiser?
MYDIS contains active chlorine compounds such as HOCL (FAC in mg/I or ppm) in the range of 0.05% generated from sodium chloride by means of electrolysis. The solution does NOT contain compounds as per the regulations for toxic compounds (67/548/EWG).
How does the alcohol-free version work without alcohol?
Is it safe for children?
Stations / Dispensers
How often will it need to be refilled? Can it be easily refilled?
Refilling frequency varies with the level of use. Our stations can hold 4 – 5L of hand sanitiser solution in a single cartridge whereas our dispensers hold 1L.
Where can it be fitted?
They can both be either purchased with a stand for flexibility of movement or wall-mounted for permanent use.
How easy is it to maintain?
The system is simple and easy to maintain, simply refill the cartridge and rinse the catching tray periodically.
Does this service include installation?
The service can be requested with expert installation including loading your media on your sanitising station system for effective advertising and/or wall-mounting installation if necessary.
What’s the difference between your stations and dispensers?
Our sanitising stations are a significantly larger product and is unique in it’s looks as well as it’s features. These units are Wi-Fi enabled and allows the user to display information, advertisements, and more on-screen. Our dispensers follow the traditional, compact look of normal hand sanitising dispensers.
Do I have to use your sanitiser with these products?
Our products can be used with most sanitisers; however, our stations and dispensers are sold with our own hand sanitisers.
Does it matter if the solution is alcohol or alcohol-free?
No, this is all up to personal preference and need.
Is it safe to use?
Will there be any odour?
No – the solution is odourless.
Will it leave any residue or require any cleaning?
The product will not leave any residue when fogging if used within guidelines. Once evaporated, you’re good to go.
What is the effective area? How much space will it cover?
The maximum spray distance is approx. 6 – 8 meters, but we would recommend closer range (dependant on space) for optimum and complete coverage. When full, it can cover approx. 8000sqft
How long will it take to settle? When can we re-enter the space?
The space can be re-entered immediately after the fogger has been used, however we would recommend allowing the cleaning solution to dry before touching any disinfected surfaces.
Does it require a professional to use? Or PPE?
Our fogging units and solutions are specifically designed to be able to be used by anyone as part of daily routine – without any PPE. Although, we do recommend use of our expert team in order to initially ensure the room is correctly and thoroughly disinfected.
Is this more effective than disinfecting through normal means?
Our fogging units allow for a significantly quicker cleaning time by covering a larger area and uses less solution thanks to it's fine spray application, saving you both time and money.
How much sanitiser does it hold?
The SE20 fogger holds up to 2.5L of sanitiser, enough to cover approx. 8000sqft
How long do I need to spray an area for?
Simply spray as you go, there is no need to stay in one area as the spray application ensures all surfaces and the atmosphere has been covered by the solution.
General Order Queries
How do I order?
When can I expect to receive a response?
What are the delivery timeframes/lead times?
Our lead times can vary, we advise contacting us directly to understand current stock availability and lead times.
Hand sanitisers: 5 – 7 days
What are the accepted methods of payment?
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, and MasterCard on our online store. For products that are not available to shop from our website, we also accept card transfer or BACS. Card payment can be made over the phone with our accounts team for these also.
Do you offer International shipping?
What is your returns policy?
We offer returns for products that are unused and unopened. These products must also be returned in full. The buyer pays for return. Please contact us if you have received a damaged product or have an issue with your order. Our returns policy is visible on every product page.
Are your products available to buy individually (without packs)?
Surface Disinfectant Spray
How do I use this product?
Spray surfaces from approximately 30cm to ensure even and complete saturation. No wipe down is required, simply leave to evaporate.
What surfaces can I spray this on?
Most surfaces can be disinfected using our surface disinfectant as it’s been formulated to not discolour any surfaces. However, please test a small, inconspicuous area first.
How long do I need to leave it for it to be effective?
Our formula kills 99.99% of bacteria and disinfects in a matter of seconds. Ideally this product would be left to evaporate, however if a wipe down is required, please wait approx. 5 seconds to be sure.
Will these clean surfaces as well as disinfect?
Our surface disinfectant spray is not a cleaner and should not be used as such, as it will not remove grease or clean dirt. We would suggest using our surface disinfectant spray in conjunction to your normal cleaning routine, or on its own between cleaning days.