We’re here to help with all order enquiries. Please ensure you have read through our FAQ to check that we have not yet answered your question. For business/wholesale enquiries, please click here.

Please note any follow up emails sent will automatically overwrite the original date, resulting in it taking longer for you to receive a response. As such, please refrain from sending multiple messages.

Due to current lockdown restrictions, our team is not available via telephone and we recommend contacting via email or the form below for the quickest response.



Frequently asked questions


Is your sanitiser effective against coronavirus?

Our alcohol-free hand sanitisers have been tested by UKAS accredited UK labs. We have been awarded a certificate by BluTest stating our product complies against and passes EN 14476:2013 standards.

How does sanitiser help?

Sanitisers protect against disease-causing microbes and are especially useful in situations where you're unable to use soap and water. COVID-19 spreads from person to person but can also be transferred when one touches a contaminated surface. Our sanitiser kills any bacteria that may be on your hands and prevents the spread of the virus.

What is the active ingredient of your alcohol-free sanitiser?

MYDIS contains active chlorine compounds such as HOCL (FAC in mg/I or ppm) in the range of 0.05% generated from sodium chloride by means of electrolysis. The solution does NOT contain compounds as per the regulations for toxic compounds (67/548/EWG).

How does the alcohol-free version work without alcohol?

Whilst alcohol is traditionally an effective disinfectant, alcohol-based solutions require longer contact on skin to be effective against bacteria. MYDIS is an effective non-alcohol solution that attacks bacteria with less contact time on skin and due to its lack of alcohol, is ideal for repeated use.

Is it safe for children?

The MYDIS sanitiser is formulated to be kind to skin, our product is perfectly safe for children to use. It’s perfect to help get them practicing good habits early.

Stations / Dispensers

How often will it need to be refilled? Can it be easily refilled?

Refilling frequency varies with the level of use. Our stations can hold 4 – 5L of hand sanitiser solution in a single cartridge whereas our dispensers hold 1L.

Where can it be fitted?

They can both be either purchased with a stand for flexibility of movement or wall-mounted for permanent use.

How easy is it to maintain?

The system is simple and easy to maintain, simply refill the cartridge and rinse the catching tray periodically.

Does this service include installation?

The service can be requested with expert installation including loading your media on your sanitising station system for effective advertising and/or wall-mounting installation if necessary.

What’s the difference between your stations and dispensers?

Our sanitising stations are a significantly larger product and is unique in it’s looks as well as it’s features. These units are Wi-Fi enabled and allows the user to display information, advertisements, and more on-screen. Our dispensers follow the traditional, compact look of normal hand sanitising dispensers.

Do I have to use your sanitiser with these products?

Our products can be used with most sanitisers; however, our stations and dispensers are sold with our own hand sanitisers.

Does it matter if the solution is alcohol or alcohol-free?

No, this is all up to personal preference and need.

SE20 Fogger

Is it safe to use?

Yes, if used within specified guidelines. The solution is completely safe and can be used without PPE. For any questions or concerns please view the SE20 handbook or contact your supplier.

Will there be any odour?

No – the solution is odourless.

Will it leave any residue or require any cleaning?

The product will not leave any residue when fogging if used within guidelines. Once evaporated, you’re good to go.

What is the effective area? How much space will it cover?

The maximum spray distance is approx. 6 – 8 meters, but we would recommend closer range (dependant on space) for optimum and complete coverage. When full, it can cover approx. 8000sqft

How long will it take to settle? When can we re-enter the space?

The space can be re-entered immediately after the fogger has been used, however we would recommend allowing the cleaning solution to dry before touching any disinfected surfaces.

Does it require a professional to use? Or PPE?

Our fogging units and solutions are specifically designed to be able to be used by anyone as part of daily routine – without any PPE. Although, we do recommend use of our expert team in order to initially ensure the room is correctly and thoroughly disinfected.

Is this more effective than disinfecting through normal means?

Our fogging units allow for a significantly quicker cleaning time by covering a larger area and uses less solution thanks to it's fine spray application, saving you both time and money.

How much sanitiser does it hold?

The SE20 fogger holds up to 2.5L of sanitiser, enough to cover approx. 8000sqft

How long do I need to spray an area for?

Simply spray as you go, there is no need to stay in one area as the spray application ensures all surfaces and the atmosphere has been covered by the solution.

General Order Queries

How do I order?

Many of our products are available to buy on our website. Please contact us via the order form, e-mail, or phone number for our other products and services. Bespoke quotations are available for bulk/wholesale orders, please click here to get in touch.

When can I expect to receive a response?

We usually reply within 1 working day. Please refrain from sending multiple messages so that we can get back to you quickly and efficiently.

What are the delivery timeframes/lead times?

Our lead times can vary, we advise contacting us directly to understand current stock availability and lead times.

Hand sanitisers: 5 – 7 days

What are the accepted methods of payment?

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, and MasterCard on our online store. For products that are not available to shop from our website, we also accept card transfer or BACS. Card payment can be made over the phone with our accounts team for these also.

Do you offer International shipping?

Yes, we do. Please contact us for more information so we can accurately assist you with your query.

What is your returns policy?

We offer returns for products that are unused and unopened. These products must also be returned in full. The buyer pays for return. Please contact us if you have received a damaged product or have an issue with your order. Our returns policy is visible on every product page.

Are your products available to buy individually (without packs)?

Currently our products are not available to buy individually on our website. However, our 100ml hand sanitisers can also be found on Natural Living and MediSave.

Surface Disinfectant Spray

How do I use this product?

Spray surfaces from approximately 30cm to ensure even and complete saturation. No wipe down is required, simply leave to evaporate.

What surfaces can I spray this on?

Most surfaces can be disinfected using our surface disinfectant as it’s been formulated to not discolour any surfaces. However, please test a small, inconspicuous area first.

How long do I need to leave it for it to be effective?

Our formula kills 99.99% of bacteria and disinfects in a matter of seconds. Ideally this product would be left to evaporate, however if a wipe down is required, please wait approx. 5 seconds to be sure.

Will these clean surfaces as well as disinfect?

Our surface disinfectant spray is not a cleaner and should not be used as such, as it will not remove grease or clean dirt. We would suggest using our surface disinfectant spray in conjunction to your normal cleaning routine, or on its own between cleaning days.

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We ship our products internationally.

For all order enquiries, contact us using our form or via the following:


Our team isn't available by telephone due to working from home by Government advice, we're sorry for any inconvenience this may cause.

International Water Solutions Limited
Unit 1A Bates Industrial Estate
Church Road
Romford / Essex, RM3 0HU

© 2020 International Water Solutions Ltd. This site is owned and operated by International Water Solutions Ltd (IWS). Registered Company No: SC503325. Registered Office: 4th Floor Saltire Court, 20 Castle Terrace, Edinburgh, Scotland EH1 2EN. VAT Registration No: 213631151.